Since its inception in 1999, Amnet, because it is now known, is a company established itself as a viable cable plan to Central America. Today, since 2004 Amnet Costa Rica offers Online business connections and data transmission and in 2005 started to offer both residential and business phone services. However, it is worth mentioning that there are several cases in which the systems fail, so there’s a constant upgrading from the operations which help the nets to go as smoothly as possible. For example, earlier this year, the Amnet Costa Rica left without Internet service and cable TV for nearly a week towards the Central and Union counties in the province of Cartago, because of the rupture of a fiber optic cable.
This year, Amnet Costa Rica took away basic TV packages, which generated a significant discontent one of the majority of its customers. The quantity of discomfort was so drastic that even many devoted customers to state their complaints through various media including social networking. Moreover, private telecommunications companies reported obstacles to interface using the ICE Costa Rica Internet which prevents them from selling their services towards the public. The companies, mostly thinking about providing Internet telephony, argue that ICE Costa Rica Internet has not set the rates charged for network interconnection and lacks clarity in defining the circumstances of the contract.
The ICE Costa Rica Internet on the other hand, attributes area of the responsibility towards the private companies simply because they haven`t yet established the methodology on calculating interconnection charges between operators. In addition, the interconnection to the fixed public telephone networks, cellular and Internet is running through significant obstacles because there are no fees to create interconnection rates. Due to the misunderstanding in the system the brand new telecoms operators who want to buy these services from Amnet Costa Rica will ultimately pay great money to Amnet Costa Rica to use their infrastructure to create the service to its customers. Similarly, when users make use of the ICE Costa Rica Internet, for examples, they will have to pay for this.
Furthermore, there are persistent flaws in the system utilized by ICE Costa Rica Internet to promote new telephone and internet services affecting customer service. Amnet Costa Rica has issued the Voice over ip (VoIP) which is the newest technologies on the planet. VoIP is a method for making the analog voice signal, converting it into digital signal and transmit it to the web connections. This in turn allows users to make Internet phone calls without studying the phone company service.
As the technology has become increasingly reliable and offers much lower prices, has gained great popularity for very long transfer distance voice services over traditional long distance analog. Some even see VoIP because the revolutionary technology which will replace the traditional phone systems entirely. Servicios VoIP telephone calls is done in three stages: coding of the analog voice signal (caller’s voice) into digital signal, transmitting digital signal (data packet) through the Internet to the individual who answers the phone call, and decode digital signal into analog voice signal back to the receiver side.